New Widetech Dehumidifier

Important Safety Notice

New Widetech, in cooperation with the U.S. Consumer Product Safety Commission along with Health Canada and Profeco, is recalling certain AeonAir, Amana, ArcticAire (Danby), Classic (Danby / Home Hardware Stores), Commercial Cool, Danby, Danby Designer, Danby Premiere, De’Longhi, EdgeStar, Friedrich, Generations (Danby), Haier, Honeywell (JMATEK / AirTek), Idylis, Ivation, perfect aire, SuperClima, Whirlpool, and Whynter brand dehumidifiers manufactured before September 1, 2017, because under certain circumstances these dehumidifiers can overheat and catch fire posing fire and burn hazards.

Click here to read the complete CPSC Press Release, click here to read the complete Health Canada Press Release or click here to read the complete Profeco Press Release. You can also click on the appropriate link in the banner at the top of the page.

NWT is offering consumers with a recalled dehumidifier an appropriate refund commensurate with the age of the dehumidifiers.

Please use the verification tool below to determine if your unit is affected by this recall. Please note that if you do not see the brand or model of your unit listed, then your unit is not affected. Please check all sides of your unit to locate the rating sheet that lists your brand, model and serial number. On some brands, the serial number will be listed on a separate label.

Rating sheet that includes model and serial number:

Rating sheet with serial number on a separate label:

You will need to enter in your unit's Model and Serial Number in the verification tool below to determine if it is affected. Images of each affected brand as well as an example of the rating sheet with a guide for where to find the Model and Serial Number for your specific brand are available here.

DO NOT CUT YOUR DEHUMIDIFIER CORD UNTIL YOU VERIFY THAT YOUR UNIT IS ONE OF THE RECALLED UNITS. If your unit is affected, you will need to upload photos to demonstrate ownership and destruction by cutting the dehumidifier’s power cord. Please be sure you have access to your unit and to a device that can take a photo and upload a photo before continuing with this registration.

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When entering your serial number, please do not include spaces. If your serial number includes a slash (/), be sure to include that where appropriate.

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If you are having trouble locating the Serial Number please refer to the "Label Guide" accessible from the menu at the top of the page or by clicking here.

The serial number as entered is not an affected unit in this recall. Please review your entry to confirm it is correct. Instructions for your specific brand are available by clicking on the link to the brand guide pdf above. If you still have questions or concerns about this response, please contact us at 1-877-251-1512. If you have confirmed that your entry is correct, there is no further action required.

This serial number has already been registered. If you feel like you are receiving this message in error please contact us at 1-877-251-1512.

There was an error processing your request. Please double check your entry. If you feel you are getting this message in error, please call 1-xxx-xxx-xxxx to speak with a representative.

Your unit is affected by the recall and eligible for a $ refund.

Please immediately stop using your recalled dehumidifier and continue with this registration to participate in the recall.

Contact Information

Please provide information where we can contact you if we have questions

If there is a value in Company Name, the check will be issued in the name of the company listed.

We will send your refund to the address listed.

Use this field if the purchase was made on behalf of a company.

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Invalid email address. Acceptable format: 'X@Y.Z'.

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Email addresses must match.

Invalid email address. Acceptable format: 'X@Y.Z'.

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Invalid phone number. Acceptable format: 'XXXXXXXXXX'.

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Invalid Postal Code Format

Invalid shipping address. Please verify the information in all fields and resubmit the request.



Photo Evidence of Unit Recalled

Please provide a photo that allows us to see and identify the affected unit. Your photo should show the complete rating sheet, including the brand, model and serial number. If the model and serial number are not included on the rating sheet, please be sure your image captures the rating sheet and the separate label with the serial number.

See examples below:

Label showing model and serial number:

Serial number on separate label:

Upload photo of your unit:

  • Click Choose File below
  • You can then browse to a location where your image is saved or take a new photo if using a device with a camera
  • Select or snap the image
  • Hit Done, OK, Upload
  • Confirm the image is showing the model and serial number clearly
Upload Image
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Invalid file type. Acceptable photo formats include '.jpg' and '.png'. File size limit is 5MB.

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Power Cord Cut

Unplug your dehumidifier. Then carefully cut the wire to the plug and write your name and today's date on the back of the dehumidifier, next to the rating sheet. Take a photograph that shows the cut power cord, your name and the date.

See example below:

Upload photo of your unit:

  • Click Choose File below
  • You can then browse to a location where your image is saved or take a new photo if using a device with a camera
  • Select or snap the image
  • Hit Done, OK, Upload
  • Confirm the image is showing your name and date as well as the cut cord
Upload Image
Loading...

Invalid file type. Acceptable photo formats include '.jpg' and '.png'. File size limit is 5MB.

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