Pickens Flip Up Towel Grab Bar

Important Product Safety Notice

In cooperation with the U.S. Consumer Product Safety Commission and Health Canada, Signature Hardware is voluntarily recalling Pickens Flip Up Towel Grab Bars from Signature Hardware. Signature Hardware has found that if the horizontal towel bar is used as a grab bar, the weld between these two pieces can break, resulting in potential fall and injury hazards.

Click here to read the complete CPSC Press Release or here to read the complete Health Canada Press Release. You can also click on the appropriate link in the banner at the top of the page.

The Pickens Flip Up Towel Grab Bar, which is pictured below, came in two finishes -- polished stainless steel and brushed stainless steel.

SKU number 920115 is printed on purchase receipts and email order confirmation for products in either finish.

If you have one or more of the items identified in this notice, please immediately stop using the product.

Signature Hardware is offering affected consumers their choice of a refund or a free replacement grab bar, the Pickens Flip Up Grab Bar with Position Hinge (in polished stainless steel or brushed stainless steel finish). Signature Hardware is also offering to reimburse consumers (upon submission of valid receipts for materials and/or labor) for the cost of either (a) removing the recalled product and repairing the wall, or (b) removing the recalled product, installing the replacement, and repairing the wall.

To register to receive a refund or free replacement product, you will be required to submit a photo documenting possession of the affected unit. Please be prepared to photograph your unit prior to beginning the registration process.

If you are unable to capture and upload a photo or need help in registering, please call 888-520-0167 for assistance.

Contact Information

Please list the address where we should mail your refund check or ship your replacement kit. Please only provide a value in Company Name if the end user where the affected unit is installed is an entity other than a person. The refund check will be issued to the company if a value is entered.

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Email addresses must match.

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Please note we cannot deliver to P.O. Boxes

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Invalid shipping address. Please verify the information in all fields and resubmit the request.



Photo Evidence of Unit Recalled

Please provide a photo that allows us to see and identify the affected unit. Your photo should show the complete product including the towel bar, grab bar, and the base plate.

See example below of an affected unit installed:

Upload photo of your unit:

  • Click Choose File below
  • You can then browse to a location where your image is saved or take a new photo if using a device with a camera
  • Select or snap the image
  • Hit Done, OK, Upload
  • Confirm the image is showing the towel bar, grab bar and base plate
Upload Image
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Invalid file type. Acceptable photo formats include '.jpg' and '.png'. File size limit is 5MB.

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If you are unable to capture and upload a photo, please call 888-520-0167 for assistance.

Remedy

Signature Hardware is offering affected consumers their choice of

$139 refund

or

a free replacement grab bar

Signature Hardware is also offering to reimburse consumers up to $700 (upon submission of valid receipts for materials and/or labor) for the cost of either (a) removing the recalled product and repairing the wall, or (b) removing the recalled product, installing the replacement, and repairing the wall.

If you choose refund:

  • We will ask you to email us a photo of the recalled unit after it has been removed
  • Once verified, we will issue your check for $139 plus any documented and approved costs
  • For complete details on the process, click here or on the Refund link in the banner above

If you choose replacement:

The replacement will be a Pickens Flip Up Grab Bar with Position Hinge (in polished stainless steel or brushed stainless steel finish), pictured below in the brushed steel finish. Please note the base plate of the replacement is approximately 2 ½ inches longer than the base plate of the recalled product.

Photo of Replacement Grab Bar

  • We will ship you a kit with the replacement unit and instructions for installing the replacement unit
  • We will ask you to email us a photo of the recalled unit after it has been removed
  • Once verified, we will issue your check for any documented and approved costs
  • For complete details on the process, click here or on the Replacement link in the banner above

Please choose your remedy:

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Please select your finish

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