Medique OTC Products

You have reached the registration site for Recall Number 20-780

In conjunction with the Consumer Product Safety Commission ("CPSC"), Medique is undertaking a product recall for one or more of its over-the-counter health care products that you have purchased through Amazon.com in the last two years. The CPSC has issued a Recall Alert outlining the details of the recall, and the link to that Alert is attached here.

There are no known issues with the quality of the pills or cream in the packaging, and there have been no reported incidents of accidental ingestion, injury or illness as a result of these sales. Rather, they are being recalled because the packaging in which they were sold to you is not child resistant as required by the Poison Prevention Packaging Act (PPPA), posing a risk of poisoning if the contents are swallowed by young children. Therefore, under the terms of the PPPA, as packaged, these products should not have been made available for sale through avenues where they could be purchased by consumers where the products enter the household. In summary, Medique is recalling its products that contain one or more of the following seven active ingredients:

  • Acetaminophen

  • Asprin

  • Diphenhydramine

  • Ibuprofen

  • Lidocaine

  • Loperamide

  • Naproxen

The Recall Alert also provides the name and a photograph of each such product subject to recall. If you confirm that you have such a product, we:

  • Urge you immediately to remove the product from the household by disposal or other means; and

  • Offer you the opportunity to receive a full refund for the purchase price of unexpired products purchased on Amazon.com since between June 1, 2018 and June 30, 2020. You will be required to provide proof of purchase in the form of: (i) your receipt from Amazon.com; and (ii) a photo of the package including the expiration date. The expiration date appearing in the format YYYY-MM can be found on the outside of the container carton on the lower right corner of the front of the box and on products that are contained in spray bottles/cans, on the side or bottom as MM/YY or MM/YYYY.

Registering for a Refund

Please note that refunds are only available for product purchased for household use between June 2018 and June 2020 and for product that is unexpired.

Please let us know what use you purchased the product for

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Workplace

We are only able to offer a refund for products purchased for household use. If you still have concerns about the safety of the product(s) you purchased, please click the link at the top of this page for instructions for safe disposal of any unused or unwanted product(s) from the U.S. Food & Drug Administration. If you have additional questions, please refer to the FAQs at the top of this page. You can also contact the recall hotline at 1-800-680-2474.

Please confirm that you have unused product(s) affected by this recall


Should you wish to obtain a refund, please be sure to have your unexpired affected product and your Amazon receipt available as well as a device that can snap and upload an image. Your Amazon receipt should be available to you under Order History of your Amazon Account. Click on the product and then click “Order Details”.

If your receipt confirms that your unexpired affected product was purchased between June 1, 2018 and June 30, 2020, press the Register button below. If you purchased more than one product covered by the Recall, we ask that you complete an additional registration for each product purchased.

Contact Information

We will use your contact information to reach you if we have any questions about your registration. If your registration qualifies for a refund, the check will be issued to the name listed below and mailed to the address you provide. This information will be used solely as is necessary for the purposes of fulfilling obligations under this recall and will not be used or disclosed for any other purpose.

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Invalid email address. Acceptable format: 'X@Y.Z'.

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Email addresses must match.

Invalid email address. Acceptable format: 'X@Y.Z'.

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Invalid phone number. Acceptable format: 'XXXXXXXXXX'.

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Invalid Postal Code Format

Mailing address is not recognized. Please verify the information in all fields and correct where needed. If you want to submit the registration with the address as listed, check the box below.



Proof of Purchase - Amazon Invoice

To process a refund, we need information from and a copy of your electronic receipt from Amazon. Your Amazon receipt should be available to you as an ‘Invoice’ under Order History of your Amazon Account. All the information we need is available at the top of the Invoice.

See below for an example of an Amazon invoice. The order #, date order placed, and area where you will see the description of the affected item ordered are each highlighted with a red box to help you find the information needed.

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Invalid Order #. Acceptable format is ###-#######-#######

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Upload Image of Receipt

Invalid file type. Acceptable photo formats include '.jpg' and '.png'. File size limit is 5MB.

Please be sure the photo of your invoice clearly shows the Order#, Order Placed, and the Items Ordered section including the description of the affected product purchased and the Price. If we are not able to confirm the Order #, Order Placed, affected item and price from your document, processing of your refund will be delayed.

Product

We need a photo that clearly shows the label of the affected product you purchased on this Amazon invoice. A camera phone image is fine, or one taken from a digital camera. We can accept a JPEG, JPG, GIF, PNG, BMP or TIF file. All that we ask is that the name of the product is clearly visible.

Please write your name and today’s date on a piece of paper and place your product on top so that we can clearly see the name of the product along with your name and today’s date as you see in the example below. The product name in your photo should match to the product you selected.

You selected

Upload photo showing product name

Invalid file type. Acceptable photo formats include '.jpg' and '.png'. File size limit is 5MB.

Expiration Date

We need information about the expiration date of the affected product you purchased on this Amazon invoice as well as a photo that clearly shows the expiration date.

The expiration date for the product you selected can be found on a sticker on either the top or side panels of the container carton in the format YYYY -MM. See the image below where the sticker is in the bottom right corner. For the product in the example photo, 2022 is the expiration year and 07 is the expiration month.

The expiration date for the product you selected can be found on a sticker on either the top or side panels of the container carton in the format YYYY –MM. See the image below where the sticker is in the bottom right corner. For the product in the example photo, 2022 is the expiration year and 10 is the expiration month.

The expiration date for the product you selected can be found on the bottom of the can in the format MM/YYYY. See the image below. For the can in the example photo, 2022 is the expiration year and 05 is the expiration month.

The expiration date for the product you selected can be found along the top of the bottle in the format MM/YY. See the image below. For the bottle in the example photo, 2023 is the expiration year and 04 is the expiration month.

See below for an example of an Amazon invoice. The order #, date order placed, and area where you will see the description of the affected item ordered are each highlighted with a red box to help you find the information needed.

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We are unable to offer a refund for any products that are expired. Instead, please refer to guidelines for safe disposal of unused, unwanted and expired medicines on the U.S. Food & Drug Administration website available at the top of this page

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We are unable to offer a refund for any products that are expired. Instead, please refer to guidelines for safe disposal of unused, unwanted and expired medicines on the U.S. Food & Drug Administration website available at the top of this page

Upload photo showing expiration date

Invalid file type. Acceptable photo formats include '.jpg' and '.png'. File size limit is 5MB.

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