NOTICE OF LIMITED BLACKFIN MODEL SEAM SEPARATION/ REPLACEMENT OFFER

At iROCKER we are committed to providing customers with high quality paddle boards and a safe experience on the water. We have recently determined that the seams on certain BLACKFIN paddle boards (Model X, XL and V) that were manufactured in 2021 experienced problems with manufacturing which may cause separation of seams on the boards. This can result in deflation of the paddle board and impact user safety on the water. Out of an abundance of caution, we are recalling all boards we believe to be impacted.

Impacted serial numbers are in the following ranges:

  • All Numbers Ending in "BF#####C121" (ex. IR-TSEBF12345C121)
  • Between IR139020 and IR141685
  • Between IR157500 and IR160165
  • Between IR160500 and IR163165

The serial number of your board can be located next to the center fin box.

Enter the serial number of your board below to determine if it is eligible for this offer:

If you have more than one BLACKFIN paddle board, we ask that you submit a separate claim for each paddle board with a serial number in the list above

The board with the serial number you entered is eligible for replacement.

Stop using your BLACKFIN paddle board immediately – we do not want you or any other users of the product to have a negative experience.

Do not dispose of your board. We will provide further instructions once you submit and we can review your claim.

We need to gather some more information to process your claim:

Photo of your board's serial number:

Please upload a picture of the center fin of your board with the serial number in view.

Confirm the serial number can be clearly read in your photo.

What model is your BLACKFIN?

Place of Purchase:

Order Number (optional):

To expedite processing, please provide your Order Number.

Proof of purchase (optional):

To expedite processing, please upload a picture of your order or invoice.

We would like your feedback for color preference of the replacement boards. These color options are not final. Once final colors are determined, you will be able to prioritize your replacement preference prior to shipment.

Your replacement BLACKFIN will offer the same capabilities and characteristics as your original board with the improved quality and safety you would expect from iROCKER. Additionally, all of your accessories will still be compatible with your replacement board.

Color Preferences:

Please select your top three preference from the options below.

Contact Information:

Please note, the email address you provide below will be the primary way we communicate with you about your claim. Please be sure to list an email address that you check regularly.

Is the email address listed above the one used when you purchased your BLACKFIN paddle board from iROCKER?

Please select in which region you reside:

Shipping Address:

Please hit the submit button below to complete your registration.

We will review your information and will send an email to the address you provided on the contact page notifying you of next steps.

You should hear from us within 2 weeks.

Please do not use, or dispose of, your BLACKFIN paddle board until you hear back from us. Please do not dispose of fins, paddles, bags, or other accessories purchased with the board.