Replace your Tommee Tippee Electric Food and Bottle Warmer
Step 1
- To determine if your unit is affected by this recall, please enter the batch code found on the bottom of your bottle warmer in the field below. The batch code consists of four digits and two letters.
If your unit
does not
have
both
the 'UL' logo and 'GY' at the end of the batch code (as shown above in red) then it is
safe
to continue using and not subject to this recall.
If your unit has
both
the 'UL' logo
and
GY' at the end of the batch code, please check the numbers in the batch code (as shown above in green). These numbers are in the format 'MMYY' (so 0815 in the picture is August 2015). Please ignore any letters before the highlighted numbers.
Batch Code
*
Your bottle warmer is affected by this recall. Please complete the form below.
Based on the information you have provided, your bottle warmer is not affected by this recall and is safe to continue using. Please double check your entry for accuracy.
The value entered is not a valid batch code. A valid batch code is of the format 'MMYYGY' where 'MM' represents the month and 'YY' represents the year. All valid batch codes for affected products end in 'GY'.
Please complete the form below with your details. Once complete you will receive an email with a tracking number of your replacement item within 5 working days.
Please note this form is for use in USA and Canada only
Step 2
- Complete the form below with details about where to ship your replacement product
Title
Miss
Mrs.
Ms.
Mr.
Dr.
First Name
*
Last Name
*
Street Address (not a PO Box)
*
Street Address 2
Country
- Please Select -
United States of America
Canada
*
State
- Please Select -
South Carolina
District of Columbia
Ohio
California
Rhode Island
Missouri
Florida
Colorado
Massachusetts
Washington
North Dakota
New York
Montana
Georgia
Vermont
Iowa
Wyoming
New Hampshire
Alabama
Kansas
Hawaii
Armed Forces Americas
Pennsylvania
Wisconsin
Armed Forces Canada
Virginia
Maryland
North Carolina
Indiana
Delaware
Maine
West Virginia
Alaska
Oregon
Louisiana
Tennessee
Illinois
Oklahoma
Arizona
Armed Forces Pacific
Mississippi
Idaho
New Jersey
Minnesota
Kentucky
Michigan
Puerto Rico
Utah
Nebraska
Arkansas
Nevada
Connecticut
South Dakota
New Mexico
Texas
*
Province
- Please Select -
Newfoundland and Labrador
Manitoba
Northwest Territories
New Brunswick
Quebec
Yukon
Prince Edward Island
Saskatchewan
Ontario
British Columbia
Nova Scotia
Alberta
Nunavut
*
City
*
Zip code / Postal code
*
Email Address
*
Verify Email Address
*
Phone Number
*
How did you hear about this issue?
- Please Select -
In a store or from a retailer
On social media
On the Tommee Tippee website
On a different website
Word of mouth
TV, radio or press
*
Total quantity of bottle warmers you're returning
*
Step 3
- Unplug the unit. Write today's date and your last name on the front and take a photograph of the item, including the power cord. Next, carefully cut the power cord. For the second photograph turn the unit upside-down so you can see the batch code on the bottom and fix the severed cord in one of the slots. Write your last name and date on the unit again. See examples below.
IMPORTANT: Please note we will ship you the quantity of bottle warmers we are able to verify in your photos. Please be sure that your photo clearly shows the batch code and that each cord has been severed in photo 2.
Example: Power cord before.
Photo 1
*
Example: Date code and power cord after.
Photo 2
*
Step 4
- Dispose of the unit
*
I confirm that the Tommee Tippee Electric Bottle and Food Warmer shown in the uploaded photographs has been disposed of.
Step 5
- Click submit below. We will check the details and photos, and then you will receive a tracking number by email once the product is in transit to you. Please allow 5 working days.
Please wait while we process your request
If you need assistance, please call a Tommee Tippee representative at the toll free number 1-844-340-3420 between 9 a.m. and 5 p.m. (EST) Monday through Friday.