Replace your Tommee Tippee Electric Food and Bottle Warmer
Step 1
- To determine if your unit is affected by this recall, please enter the batch code found on the bottom of your bottle warmer in the field below. The batch code consists of four digits and two letters.
If your unit
does not
have
both
the 'UL' logo and 'GY' at the end of the batch code (as shown above in red) then it is
safe
to continue using and not subject to this recall.
If your unit has
both
the 'UL' logo
and
GY' at the end of the batch code, please check the numbers in the batch code (as shown above in green). These numbers are in the format 'MMYY' (so 0815 in the picture is August 2015). Please ignore any letters before the highlighted numbers.
Batch Code
*
Your bottle warmer is affected by this recall. Please complete the form below.
Based on the information you have provided, your bottle warmer is not affected by this recall and is safe to continue using. Please double check your entry for accuracy.
The value entered is not a valid batch code. A valid batch code is of the format 'MMYYGY' where 'MM' represents the month and 'YY' represents the year. All valid batch codes for affected products end in 'GY'.
Please complete the form below with your details. Once complete you will receive an email with a tracking number of your replacement item within 5 working days.
Please note this form is for use in USA and Canada only
Step 2
- Complete the form below with details about where to ship your replacement product
Title
Miss
Mrs.
Ms.
Mr.
Dr.
First Name
*
Last Name
*
Street Address (not a PO Box)
*
Street Address 2
Country
- Please Select -
United States of America
Canada
*
State
- Please Select -
Connecticut
New Hampshire
Wisconsin
District of Columbia
Georgia
Puerto Rico
Utah
Rhode Island
Indiana
Ohio
Louisiana
Nebraska
Illinois
Arizona
Tennessee
Idaho
Delaware
Maryland
New York
West Virginia
Maine
Massachusetts
Alaska
South Carolina
Alabama
Florida
Pennsylvania
Armed Forces Pacific
Virginia
Colorado
Arkansas
Michigan
Armed Forces Canada
New Jersey
Montana
Armed Forces Americas
North Dakota
Oklahoma
Kansas
Iowa
Hawaii
Nevada
New Mexico
Vermont
Oregon
Mississippi
Kentucky
Missouri
Minnesota
Texas
North Carolina
California
Washington
Wyoming
South Dakota
*
Province
- Please Select -
Yukon
Saskatchewan
Prince Edward Island
Newfoundland and Labrador
British Columbia
New Brunswick
Nunavut
Manitoba
Nova Scotia
Quebec
Ontario
Northwest Territories
Alberta
*
City
*
Zip code / Postal code
*
Email Address
*
Verify Email Address
*
Phone Number
*
How did you hear about this issue?
- Please Select -
In a store or from a retailer
On social media
On the Tommee Tippee website
On a different website
Word of mouth
TV, radio or press
*
Total quantity of bottle warmers you're returning
*
Step 3
- Unplug the unit. Write today's date and your last name on the front and take a photograph of the item, including the power cord. Next, carefully cut the power cord. For the second photograph turn the unit upside-down so you can see the batch code on the bottom and fix the severed cord in one of the slots. Write your last name and date on the unit again. See examples below.
IMPORTANT: Please note we will ship you the quantity of bottle warmers we are able to verify in your photos. Please be sure that your photo clearly shows the batch code and that each cord has been severed in photo 2.
Example: Power cord before.
Photo 1
*
Example: Date code and power cord after.
Photo 2
*
Step 4
- Dispose of the unit
*
I confirm that the Tommee Tippee Electric Bottle and Food Warmer shown in the uploaded photographs has been disposed of.
Step 5
- Click submit below. We will check the details and photos, and then you will receive a tracking number by email once the product is in transit to you. Please allow 5 working days.
Please wait while we process your request
If you need assistance, please call a Tommee Tippee representative at the toll free number 1-844-340-3420 between 9 a.m. and 5 p.m. (EST) Monday through Friday.