Garvin Industries, a Southwire business, is recalling the Electrical Outlet Floor Box Kit because the electrical receptacles can overheat when in use, posing a fire hazard.
This recall involves the Garvin Pop-Up Electrical Outlet Floor Box Kits, with a finish in either stainless steel or brushed brass. The Garvin Floor Box Kit includes two electrical receptacles and two USB ports. The Garvin Floor Box Kit is designed to be installed directly into the floor with a metal lid that opens and closes to reveal the electrical receptacles and USB ports.
If you own the Garvin Floor Box Kit described above and pictured below, immediately unplug any electrical devices from the recalled electrical outlet boxes and discontinue their use. Please register below to receive a protective cover and refund. Once you have received the protective cover, you should hire an electrician to remove the metal lid and outlet from the Garvin Floor Box and install the protective cover. Southwire will reimburse you for the electrician's cost and will issue you a refund, as detailed below.
IMPORTANT: Please note, if you do not have one of the Garvin Pop-Up Electrical Outlet Floor Box Kits that are pictured below, your Floor Boxes are not subject to this Product Recall. You may close your browser, as no further action is required.
Garvin is contacting all known purchasers of the Pop-Up Electrical Outlet Floor Box Kits and providing them with a Verification Code. The Verification Code is located at the bottom of the safety notice that was sent to you. If you did not receive a notice and do not have a Verification Code, you can still register by selecting the No Code option below. If you need any assistance, please call the number at the bottom of this page.
Please upload a photo that shows at least one of your Garvin Pop-Up Electrical Outlet Floor Box Kits installed. Please be sure the lid is open so that we can see both receptacles and both USB ports. Write your name and today’s date on a sheet of paper and position it next to your floor box and then take the photo. It is important that we can see the floor box with the lid open and clearly read your information within your photo.
See below for an example of what your photo should look like.
Once you submit your registration we will send you a Package containing:
Please do not attempt to remove the lid and outlet and install the protective cover yourself. Instead, please hire an electrician to complete the repair.
We will refund you for every lid and outlet that is returned to us.
Register recalled Floor Box(es)
Remove the lid and outlet from the Floor Box
Ship the lid and outlet for each Floor Box back to us
Reimbursement sent to you
Please let us know where the floor kit(s) is located, this is the information that we will use to ship you the replacement kit(s)
Use this field if the purchase was made on behalf of a company.
By clicking Submit, I acknowledge that I understand the reason for the recall and will discontinue using my Garvin Floor Box(es) immediately. Please click the button below to submit your registration.